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International and
UK parcel services

Send your parcel online
Book online and we will come to you to collect your parcel
We deliver across the UK and worldwide

Track My Parcel

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FAQs

Although we welcome your questions, we encourage you to have a look at the FAQs below before contacting us, as you may well find the answer to your question there or somewhere else on the site.

What is the maximum size and weight of packages you ship?

You’ll find full information on our Weights & Dimensions page

What services do you provide?

You’ll find full information on our Services page

What is your policy on returns?

You’ll find full information on our Service Information page

What is your policy on undelivered or damaged goods?

For us to be able to process a claim for these goods we will need to be contacted within 14 days of the shipment date. As per section 27A of our terms and conditions

Do you deliver on Saturdays?

You’ll find full information on our Service Information page

What is “Additional Handling”?

You’ll find full information on our Service Information page

Is my package insured?

All consignments are sent at owner's own risk, and are only covered to the extent of the carrier’s maximum liability. All packages are carried under the BIFA terms & conditions

Do you cover consequential loss?

All of our terms reject any liability for consequential loss, either specifically or by omission, except for a liability up to a maximum sum represented by the freight charges for that particular consignment. The reason for this exclusion is that it is not possible to insure because theoretically there could be no limit to such a claim, and it would not bear any relation to the charge or value of shipment. We would strongly advise you consult your own marine brokers for cover or we can advise if your require one.

What if my package is over the maximum size?

Packages exceeding the maximum weight, length or combined girth will be subject to a surcharge.

You’ll find full information on our Service Information page

How can I track my parcel?

Just click on the tracking number on your “consignment” screen - a link will take you directly to the carrier’s website which will give you full details of the progress of your parcel delivery.

How can I get a quote for sending a parcel somewhere?

Log in to your account and go to the “Get a Quote” link in the left-hand menu. Enter the parcel details and address (you must have a postcode), the Service you want (eg Standard, Express Saver etc), and click “Get a Quote” – it’s that easy!

What does “Delivery by end of Day” mean?

It means your parcel will be delivered by 5:30pm, local time, for business addresses. Residential addresses could take a little longer, up to 7pm local time.

Can I have a parcel collected from one of my other branches?

You certainly can. Just give your local CSM office the details of which of your branches you’d like collections to be made from, and it can be added to your account. When you want to send a parcel from that branch, just put their address in as the “collection address”.

I’d prefer not to have my address shown on the delivery label – can I do that?

Yes you can, just ask your local CSM office to arrange it for you.

BFPO and PO Boxes

PO Box addresses - only available to certain International Destinations, and if available then a contact telephone number for the recipient MUST be provided.

We are unable to make deliveries to any BFPOs

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