Our dedicated customer service team…
At CSM Logistics we understand how it is for you to be able to contact us with any questions or queries. That is why we have a team of dedicated customer service agents who are available 7 days a week.
Will I be able to speak to a real person about my shipment?
Yes, whilst automation and robots are useful in some cases, we believe it is vital you can speak to real people about your shipments. We have several offices across the UK including Bristol, Dartford, London, Northampton, Oxford, Swindon, Welwyn Garden City and Sunbury. Having offices across the UK means you can speak to a member of our team who are local to you and who are just a phone call away. Our teams are available to answer any queries you may have; we are here to ensure you receive the highest level of customer service and that every aspect of your shipment goes smoothly.
I’m shipping outside the EU; can you provide advice on customs?
We understand that the new post-Brexit rules around customs and duty can become a little confusing and complex, especially if you are new to shipping outside the EU. Our expert team can take care of all the customs paperwork for you, as well as provide you with advice around Rules of Origin, IOSS, duties and more. Whether you have a one off shipment to import or something larger, contact your local branch and our team will be able to help.
What other benefits are there to choosing CSM?
As well as our friendly, experienced customer service team we have a few other processes in place to make shipping and importing goods as simple as possible.
We offer a Bulk Important System for customers who are shipping a large amount of goods. This service is particularly beneficial for eCommerce businesses as the system integrates with most well-known retailer sites. If your website is not compatible directly with our Bulk Important System, our in-house IT specialists can help set up API links to your website or fulfilment systems.
At CSM we also have an online booking system that makes booking consignments quick and easy. We know time is precious, especially when it comes to growing your business, so we have developed an easy-to-use booking system to save you time. Simply open an account, login, follow the on-screen instruction and print your label. It really is that simple!
To find out more about our UK parcel delivery or worldwide parcel delivery services, please contact your local CSM branch.
