FAQS
We welcome your questions and encourage you to call us with any enquiries you might have. However, you might find a quicker answer to your question if you just check our list of FAQs.
What’s the full range of your services?
Checkout these pages:How can I get a quote for sending a parcel somewhere?
Log in to your account and go to the “Get a Quote” link in the left-hand menu. Enter the parcel details and address (you must have a postcode), the service you want (e.g. CSM 24, CSM 12 etc), and click “Get a Quote” – it’s that easy!
What does “Delivery by end of Day” mean?
It means your parcel will be delivered by 5:30pm, local time, for business addresses. Residential addresses could take a little longer, up to 7pm local time.
Do you deliver on Saturdays?
You’ll find full information on our Service Information pageCan I have a parcel collected from one of my other branches?
You certainly can. Just give your local CSM office the details of which of your branches you’d like collections to be made from, and we’ll add it to your account. When you want to send a parcel from that branch, just put their address in as the “collection address”.
How can I track my parcel?
Click on the tracking number on your “consignment” screen. A link will take you directly to the carrier’s website which will give you full details of the progress of your parcel delivery.
I’d prefer not to have my address shown on the delivery label – can I do that?
Yes you can, just ask your local CSM office to arrange it for you.
Do you deliver to BFPO and PO Boxes?
PO Box addresses – only available to certain International Destinations, and if available then a contact telephone number for the recipient MUST be provided.
We don’t deliver to or collect from PO Box numbers or BFPOs in the UK or Europe. It may be possible with certain African and Middle Eastern destinations. Please check with us before booking.
What is the maximum size and weight of packages you ship?
You’ll find full information on our Weights & Dimensions pageWhat if my package is over the maximum size?
Packages exceeding the maximum weight, length or combined girth will be subject to a surcharge. You’ll find full information on our Service Information pageTell me about your returns policy?
You’ll find full information on our Service Information pageWhat is “Additional Handling”?
You’ll find full information on our Service Information page
Is my package insured?
You’ll find full information on our Insurance pageDo you cover consequential loss?
All our terms reject any liability for consequential loss, either specifically or by omission, except for a liability up to a maximum sum represented by the freight charges for that consignment. The reason for this exclusion is that it is not possible to insure because theoretically there could be no limit to such a claim, and it would not bear any relation to the charge or value of shipment. We would advise you to consult your own marine brokers for cover or we can advise whether you require one.
Yes, our ‘How To Guides’ can be found here.
