To take advantage of our online services
you will need to register for an account.
Send your parcel online
Book online and we will come to you to collect your parcel
We deliver across the UK and worldwide
If you’d like a parcel returned to you then we have two types of service to help you:
This is available from most areas, and the label is free of charge. Just email a return address label to whoever has the parcel, and then either you or they can contact the carrier to arrange (book) a collection. Shipping costs will be charged in accordance with your existing rates.
A surcharge of £5 is applied per package label in addition to the shipping costs. Collection will be made the day after booking.
Please also remember that whichever option you choose you may incur additional charges if the weight / size is greater than that given at the time of booking.
For imports from countries outside the EU a surcharge of £15 per consignment is applicable in addition to any tax, duty and processing fees
Any imports from outside the EU will require commercial invoices for UK customs.
24 hours notice is required for all third party collections, national and international.
Packages not delivered or refused will be returned to the carrier’s depot at the account holder’s expense, and billed accordingly.
Please note that for destinations outside the EU local customs charges could also be applied.
Available to most cities & towns in the UK, and major EU and Worldwide destinations *.
When completing the online documentation, just mark the service as ‘Express’, click ‘Saturday Delivery’ in the special instructions and label the packages with Saturday Stickers.
* Please call to check availability
This applies to any packages that are over 30 kilos, as assistance could be required to load heavy items.
It also applies to packages that are:
Please also be aware that the maximum weight to certain international destinations is 31.5kgs due to aircraft size - please confirm with CSM beforehand.
A £35 surcharge per package will apply to packages over a combined length and girth of 320cm
NB: Packages subject to a large package surcharge will be charged at a minimum of 40kg
A £35 surcharge per package will apply to:
NB: Packages exceeding either the maximum length or girth will be charged at a minimum of 40kg
For anything with a length and girth over 419cm please contact your local branch for an alternative service and quote.
An additional fee of £5.50 per consignment is charged where an address has to be amended
Please note that all consignments are sent at owners own risk, and are only covered to the extent of the carrier’s maximum liability. All packages are carried under the BIFA terms & conditions which you can find here.