Service Information

service information

Here you can find additional information about our services that might apply to whatever you are sending. If you can't find what you're looking for and have questions that haven't been answered here or elsewhere then please get in touch with your nearest CSM branch. The staff will be only too happy to help.

We pride ourselves on the personal service we can offer you which is why we don't use any call centres or automated messages – you'll be talking to people who understand your business and who will be handling it personally should you decide to work with us.

Large Package Surcharge

Large Package Surcharge

A surcharge will apply to packages over a combined length and girth of 300cm

Please note packages subject to a large package surcharge will be charged at a minimum of 40kg

CORONAVIRUS! IMPORTANT NOTICE!

As the Coronavirus is now impacting us globally, we wanted to reach out and outline for you some of the extra precautions we are taking to keep our CSM Family as safe and as comfortable as possible.
Our company philosophy of "Quality Service" also applies to the safety of our customers and employees, and we are taking the necessary steps across our business to ensure the well-being of both.
We are closely monitoring the situation in all of our locations and following the guidance of the authorities, which advises meticulous cleaning and disinfecting.

CORONAVIRUS! IMPORTANT NOTICE!

Our teams and facilities are being constantly equipped with the proper training, tools, and sanitisation materials necessary.
Though we are still working each day to deliver the same services, we have trained and encouraged some of our employees to work from home in case of illness. Our hearts go out to those who have been affected by the virus, and we will do our part to preserve the well-being of the CSM community we are so thankful for.
Thank you for being a loyal customer.