KEY INFORMATION
SERVICE INFORMATION
Here you can find additional information about our services that might apply to whatever you are sending. If you can’t find what you’re looking for and have questions that haven’t been answered here or elsewhere then please get in touch with your nearest CSM branch. The staff will be only too happy to help.
We pride ourselves on the personal service we can offer you which is why we don’t use any call centres or automated messages – you’ll be talking to people who understand your business and who will be handling it personally should you decide to work with us.
Large Package Surcharge
A surcharge will apply to packages over a combined length and girth of 300cm
Please note packages subject to a large package surcharge will be charged at a minimum of 40kg
Undelivered Package
Packages not delivered or refused will be returned to the carrier’s depot at the account holder’s expense, and billed accordingly.
Please note that for destinations outside the EU local customs charges could also be applied.
Over Maximum Size
A surcharge applies to packages over 70kg or packages over the maximum length of 270cm.
Please note packages exceeding either the maximum length or girth will be charged at a minimum of 40kg.
For anything with a length and girth over 400cm please contact your local branch for an alternative service and quote.
Saturday Deliveries
Available to most cities & towns in the UK, and major EU and Worldwide destinations*.
* Please call to check availability
Address Correction Fee
DDP (Delivery Duty Paid) Fee
If you’d like to pay the duty and tax for shipments sent to and from countries outside the EU (provided the country allows this), then a surcharge is applicable per consignment in addition to any tax, Duty and Customs Processing fees. These charges must be paid immediately.
Additional Handling
This applies to any packages that are over 25 kilos, as assistance could be required to load heavy items.
It may apply to packages that are:
- Not fully encased in cardboard.
- Encased in metal or wood.
- Over 110cm in length (or if the second longest side is over 70cm).
- In plastic wrapping.
- Cylindrical
Please also be aware that the maximum weight to certain international destinations is 31.5kgs due to aircraft size – please confirm with CSM beforehand.
