Useful Links

CSM Can Make Your Life Easier…

At CSM our aim is to provide a personal service for you, so that every time you contact us your response will be from a member of staff, rather than a call centre or an automated phone service.

We also believe in being clear with our prices so that you'll know exactly what something will cost. Unlike many carriers, we don't add additional charges for services to "Highlands and Islands", nor do we charge for delivering to residential addresses. The price you are quoted is the price you will pay.

If you regularly send large volumes...

...of parcels we can make things easy for you through our "bulk import" system – you don't need to spend time inputting individual addresses, just upload your spreadsheet and our system will generate all the labels you need.

With CSM you will get…

  • A personal service to give you all the help and advice you need and to sort out any problems that might arise
  • Easy-to-use online booking and tracking
  • Bulk generation of labels
  • Weekly invoicing on account
  • Easy payment options including credit card and direct debit

Useful Links

And as part of our continuing aim of making your life easier we've included a few links here to help you find information that you might find useful. We'll be adding to these periodically so do check from time to time to see if there’s anything new. And if you know of any links that you think it would be useful to have here then do get in touch with us and let us know and we'll add them to the list.

Commodity Codes, Duty and VAT rates

Denied Parties

Denied Parties (Word document)

DHL Denied Parties (PDF document)

DHL Denied Parties (Powerpoint presentation)

EORI Number Validation

Get an EORI Number

Import/Export Country Regulations (UPS)

Postcode finders



VIES VAT Number Validation


As the Coronavirus is now impacting us globally, we wanted to reach out and outline for you some of the extra precautions we are taking to keep our CSM Family as safe and as comfortable as possible.
Our company philosophy of "Quality Service" also applies to the safety of our customers and employees, and we are taking the necessary steps across our business to ensure the well-being of both.
We are closely monitoring the situation in all of our locations and following the guidance of the authorities, which advises meticulous cleaning and disinfecting.


Our teams and facilities are being constantly equipped with the proper training, tools, and sanitisation materials necessary.
Though we are still working each day to deliver the same services, we have trained and encouraged some of our employees to work from home in case of illness. Our hearts go out to those who have been affected by the virus, and we will do our part to preserve the well-being of the CSM community we are so thankful for.
Thank you for being a loyal customer.