Large parcel courier services for items that need more than standard delivery.

Specialist UK and international delivery for oversized, long and fragile items up to 3 metres in length, with careful handling, full tracking and personal account support.

Integrated with leading eCommerce and shipping platforms.

Shopify
Shopify
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Magento
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BigCommerce
Large and Fragile Parcel Delivery

When your shipment is too big, too long or too fragile for a standard service.

Standard parcel delivery is not designed for every item. Surfboards, skis, pool cues, fishing rods, furniture and other long or oversized items need a specialist large parcel courier that understands how to handle, route and deliver non-standard shipments without damage or delay.

CSM's large and fragile item courier service covers UK and international delivery for items that fall outside standard parcel dimensions, including anything classified as a long parcel over 100cm in length. Our team handles the routing, carrier selection and tracking for every large or fragile shipment personally, giving you confidence that your item will arrive in the same condition it left.

When your shipment is too big, too long or too fragile for a standard service.
Service Features

Specialist delivery options for large, long and fragile items.

CSM can accommodate large and long parcels up to 3 metres in length for UK and international delivery. Items over 100cm in length are classified as long parcels and require specialist routing through our carrier network. For very large shipments, air, sea and road freight options are also available through CSM's associate companies AFFA and Sandrair.

For UK delivery, CSM routes large parcels through the most appropriate carrier based on the item's dimensions, weight and destination. For international delivery, economy road and air express services are available to the EU. Economy express and air express services cover the rest of the world. All large and fragile parcel deliveries are fully tracked from collection through to confirmed delivery, with tracking information available through your CSM account portal.

Specialist delivery options for large, long and fragile items.
How It Works

Sending a large or fragile parcel with CSM is straightforward.

  • Open an account on the CSM website. Once your login details are confirmed, booking a large parcel delivery takes just a few minutes.
  • Log in to your CSM account portal and click "Send a Parcel". Enter your parcel dimensions and weight accurately, including the full length, width and height of your item.
  • CSM will generate tailored pricing based on your dimensions, weight and destination. Print your label, attach it to your parcel and arrange a collection. If you are unsure whether your item falls into the large or long parcel category, contact your local CSM branch before booking and the team will advise on the right service and any packaging requirements.
Sending a large or fragile parcel with CSM is straightforward.
Operational Control

Large parcel delivery performance you can rely on, whatever the dimensions.

CSM works with established carrier networks to route large parcel courier deliveries based on item dimensions, weight and destination. A large package surcharge applies to packages over a combined length and girth of 300cm, charged at a minimum of 40kg. A surcharge also applies to packages over 70kg or over the maximum length of 270cm, also charged at a minimum of 40kg. For packages with a combined length and girth over 400cm, contact your local CSM branch for an alternative service and quote.

Additional handling applies to packages over 25kg, packages not fully encased in cardboard, packages encased in metal or wood, packages over 110cm in length or where the second longest side exceeds 70cm, and packages in plastic wrapping. Your account manager will advise on all applicable charges and any packaging requirements before your large or fragile shipment is collected, so there are no surprises on delivery.

Large parcel delivery performance you can rely on, whatever the dimensions.

Why choose CSM for large and fragile parcel delivery?

Specialist routing for non-standard items

CSM routes every large and oversized parcel delivery through the most appropriate carrier for the item's dimensions, weight and destination. No guesswork, no standard service applied to a non-standard shipment.

Up to 3 metres in length

CSM accommodates long parcels up to 3 metres in length for UK and international delivery. Items above this length can be handled through alternative services. Contact your local CSM branch for a tailored quote.

UK and international coverage

Large parcel courier services cover UK domestic delivery and international delivery to most worldwide destinations, including economy road and air express to the EU and economy express and air express to the rest of the world.

Personal account support

Your large and fragile parcel deliveries are managed by a named account team who understand the specific requirements of non-standard shipments. No call centres and no automated handling decisions.

Other Services

Extend your delivery capability with CSM.

40 years

experience.

1 million+

packages sent annually.

123

countries served.

Nationwide

offices & service teams across the UK.

We are a small business that has been using CSM for a number of years for our UPS courier services. The service provided is excellent. Should there (rarely) be a problem I contact the Bristol branch and they are always happy to help out and do get issues resolved.

Daniel Collings, CSM Customer

December 6, 2023

Large and fragile parcel delivery insights

Need a reliable large parcel courier for your oversized or fragile items?

Talk to CSM about your item dimensions, destination and delivery requirements. Whether you need a specialist large parcel courier service for a one-off long item, regular oversized parcel delivery for your business, or UK and international delivery for fragile goods that need careful handling, we will put the right solution in place.

Large and fragile parcel delivery FAQs

What counts as a large or long parcel with CSM?

A long parcel is any item over 100cm in length. Items that exceed a combined length and girth of 300cm are subject to a large package surcharge. Items over 70kg or over 270cm in length are subject to an over maximum size surcharge. For packages with a combined length and girth over 400cm, contact your local CSM branch for an alternative service and bespoke quote. If you are unsure whether your item falls into these categories, your account manager can advise based on your item's exact dimensions.

What types of items can CSM deliver as large or long parcels?

CSM's large parcel courier service covers a wide range of items including surfboards, paddle boards, skis, snowboards, pool cues, fishing rods, furniture and other long or oversized products. If your item exceeds 100cm in length or falls outside standard parcel dimensions, contact your local CSM branch to confirm the right service before booking.

Is there a maximum length for large parcel delivery?

CSM can accommodate items up to 3 metres in length. For items above 3 metres, please contact your local CSM branch to discuss alternative service options. Very large shipments can also be handled through air, sea and road freight services via CSM's associate companies AFFA and Sandrair.

How much does large parcel delivery cost?

Pricing for large parcel courier services is based on the item's dimensions, weight and destination. A large package surcharge applies to items over a combined length and girth of 300cm, charged at a minimum of 40kg. Log in to your CSM account and use the "Get a Quote" function with accurate dimensions and weight to receive tailored pricing, or contact your local CSM branch for a bespoke quote.

Do you deliver large parcels internationally?

Yes. Large parcel courier services are available for international delivery to most worldwide destinations. Economy road and air express services cover EU destinations. Economy express and air express services are available to the rest of the world. For very large international shipments, full load and part load freight services are available through CSM's associate companies AFFA and Sandrair. Contact your local CSM branch to discuss your international large parcel requirements.

How should I pack a large or fragile item for delivery?

CSM recommends ensuring your item is packaged securely enough to withstand the rigours of transport before collection. For long items, use plenty of protective wrapping to minimise the risk of damage during transit. Additional handling charges apply to items not fully encased in cardboard, items encased in metal or wood, items in plastic wrapping and items over 110cm in length or where the second longest side exceeds 70cm. Your account manager can advise on packaging requirements for your specific item before collection is arranged.

What happens if my large parcel is not delivered?

If a large parcel cannot be delivered or is refused, it will be returned to the carrier's depot at the account holder's expense. For international destinations outside the EU, local customs charges may also apply. All CSM large parcel deliveries are fully tracked, so you can monitor your item's progress through your online account portal at any time. If there are no updates on your tracking information, contact your CSM account team directly for assistance.