Delivery services built around your operational needs.

Explore core and specialist services to build the right shipping mix for your routes, customers and growth plans.

Choose from our core and specialist services.

Why choose CSM services?

Service-fit routing

Match each shipment to the right carrier and SLA.

Full visibility

Track shipment progress with clear milestones and updates.

Flexible speed options

Offer economy, next-day, same-day and express choices.

Account-led support

Work with specialists who understand your operation.

Service Planning

Build the right carrier strategy for every shipment type.

We help map your parcel profile, delivery targets and route mix to practical service combinations that scale.

This gives your team clear decision rules for daily operations and peak demand periods.

Build the right carrier strategy for every shipment type.
Service Performance

Keep delivery quality and visibility consistent as volume grows.

CSM supports tracking, escalation and reporting workflows that keep service quality stable across your operation.

With clearer data and support paths, teams can resolve issues faster and protect customer experience.

Keep delivery quality and visibility consistent as volume grows.

40 years

experience.

1 million+

packages sent annually.

123

countries served.

Nationwide

offices & service teams across the UK.

We are a small business that has been using CSM for a number of years for our UPS courier services. The service provided is excellent. Should there (rarely) be a problem I contact the Bristol branch and they are always happy to help out and do get issues resolved.

Daniel Collings, CSM Customer

December 6, 2023

Service and shipping insights

Ready to choose your service mix?

Tell us your routes and goals. We will recommend the right service combination.

Services FAQs

What services can I access from CSM?

CSM supports UK, European and worldwide parcel carrier services plus specialist options like same-day, next-day, eCommerce shipping and high-volume dispatch.

How do I know which service is right for my business?

We review your parcel profile, destinations, volume patterns and SLA targets, then map you to the best-fit service mix.

Can I combine multiple services under one account?

Yes. One account can run core and secondary services together so your team can route each shipment appropriately.

Do all services include tracking?

Yes. Tracked visibility is available across supported services so teams and customers can follow delivery progress.

Can CSM support fast growth or seasonal peaks?

Yes. We help plan capacity, route selection and escalation workflows for both steady growth and peak demand periods.

Can you support both domestic and international shipping?

Yes. Services cover UK, European and worldwide lanes, including express and specialist delivery requirements.

How quickly can we get started?

Onboarding speed depends on your integration and service scope, but we aim to get core shipping workflows live as quickly as possible.

Do you support eCommerce platform integrations?

Yes. We support common eCommerce and shipping platform integrations through our integrations section to streamline booking and dispatch.

What happens if shipments hit exceptions or delays?

Our team monitors shipment events and supports escalation and resolution to reduce disruption.

How do I request pricing for multiple services?

Contact CSM with your lanes, parcel dimensions and expected volume, and we will propose a tailored multi-service setup.