Delivery services built around your operational needs.
Explore core and specialist services to build the right shipping mix for your routes, customers and growth plans.
Choose from our core and specialist services.
European parcel carrier
The trusted European parcel delivery partner for UK businesses. Fast, fully tracked, DDP options available and personal account support from one dedicated team.
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UK parcel carrier
Reliable UK parcel delivery for businesses of all sizes. Timed, next day and economy options with full tracking, account management and clear account pricing.
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Worldwide parcel carrier
Fast, trackable worldwide parcel delivery from the UK. Economy, express and timed international services with customs support and personal account management.
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Why choose CSM services?
Service-fit routing
Match each shipment to the right carrier and SLA.
Full visibility
Track shipment progress with clear milestones and updates.
Flexible speed options
Offer economy, next-day, same-day and express choices.
Account-led support
Work with specialists who understand your operation.
Build the right carrier strategy for every shipment type.
We help map your parcel profile, delivery targets and route mix to practical service combinations that scale.
This gives your team clear decision rules for daily operations and peak demand periods.
Keep delivery quality and visibility consistent as volume grows.
CSM supports tracking, escalation and reporting workflows that keep service quality stable across your operation.
With clearer data and support paths, teams can resolve issues faster and protect customer experience.
40 years
experience.
1 million+
packages sent annually.
123
countries served.
Nationwide
offices & service teams across the UK.
We are a small business that has been using CSM for a number of years for our UPS courier services. The service provided is excellent. Should there (rarely) be a problem I contact the Bristol branch and they are always happy to help out and do get issues resolved.
Daniel Collings, CSM Customer
December 6, 2023
Service and shipping insights
Returns and reverse logistics, why UK ecommerce returns cost more than you think
Returns are one of the biggest hidden costs in UK ecommerce. Here is what reverse logistics actually involves, what returns really cost, and how to manage it.
Peak season 2026, a UK ecommerce fulfilment readiness guide
September is when peak season 2026 planning needs to happen. Here is a dated readiness checklist for UK ecommerce brands covering stock, carriers and returns.
Does the EU de minimis removal affect UK sellers shipping to Europe?
The EU scrapped its €150 duty-free threshold from 1 July 2026. Here is what changed, whether it affects UK sellers, and how to keep shipments moving smoothly.
3PL fulfilment UK, what it is and how it works
Considering a 3PL for your ecommerce fulfilment? Here is what 3PL means, how it works, what it costs to run in-house, and how CSM supports growing brands.
Returns and reverse logistics, why UK ecommerce returns cost more than you think
Returns are one of the biggest hidden costs in UK ecommerce. Here is what reverse logistics actually involves, what returns really cost, and how to manage it.
Peak season 2026, a UK ecommerce fulfilment readiness guide
September is when peak season 2026 planning needs to happen. Here is a dated readiness checklist for UK ecommerce brands covering stock, carriers and returns.
Does the EU de minimis removal affect UK sellers shipping to Europe?
The EU scrapped its €150 duty-free threshold from 1 July 2026. Here is what changed, whether it affects UK sellers, and how to keep shipments moving smoothly.
3PL fulfilment UK, what it is and how it works
Considering a 3PL for your ecommerce fulfilment? Here is what 3PL means, how it works, what it costs to run in-house, and how CSM supports growing brands.
Ready to choose your service mix?
Tell us your routes and goals. We will recommend the right service combination.