eCommerce shipping solutions built for online retailers that are ready to grow.

CSM's eCommerce shipping integration covers Shopify, Magento, BigCommerce, Squarespace, Shiptheory, Linnworks, Jonas Sports and Pimento. Each integration allows your orders to be imported automatically into your CSM account so labels can be generated in bulk and collections scheduled without manual data entry. Visit our integrations section for more detail on each platform connection.

Yes. International eCommerce shipping is available from your CSM account to most worldwide destinations through our worldwide parcel carrier service, including all major European markets through our European parcel carrier service. EU shipments can be sent DDP, meaning duties and taxes are settled upfront and your customers receive their orders without unexpected charges at the door. This is particularly valuable for eCommerce brands selling into the EU who want to reduce failed deliveries and improve the customer experience.

eCommerce shipping covers the collection and delivery of orders that your team has already picked, packed and labelled. eCommerce fulfilment services go further: CSM stores your stock in our London-based warehouse, picks and packs each order, generates the label, dispatches it and manages returns on your behalf. Fulfilment is the right option for eCommerce businesses that want to remove warehouse management from their operation entirely.

Using CSM for eCommerce fulfilment services gives your business three practical advantages. First, it saves time and reduces overhead: outsourcing storage, picking and packing frees your team to focus on growing the business rather than managing warehouse operations. Second, it improves the customer experience: multi-channel integration and accurate stock management mean orders are fulfilled more efficiently and customers receive their orders on time. Third, it gives you access to CSM's import and export expertise, including direct manufacturer import support and customs clearance assistance, which is particularly valuable for eCommerce brands sourcing products internationally.

Yes. Returns are managed through your CSM account portal. Email return labels can be sent to customers and all return parcels are tracked from collection back to your warehouse or fulfilment address. Stock levels are updated as returns arrive, keeping your inventory accurate without manual reconciliation.

No. There is no minimum volume commitment on a CSM eCommerce account. Whether you are a growing brand dispatching a small number of orders each week or an established retailer managing thousands of daily dispatches, your account receives the same level of personal service. Opening an account is free and your account manager will help you choose the right service level for your current volumes and growth plans.

Open an account on the CSM website. Once your login details are confirmed, connect your eCommerce platform through one of our supported integrations. Your account manager will guide you through the setup process, help you select the right delivery services for your order profile and advise on any customs requirements for international destinations. Contact your local CSM branch if you need support getting started.