Insurance

Insurance

Please note that all consignments are sent at owners' own risk, and are only covered to the extent of the carrier's maximum liability. All packages are carried under the BIFA terms & conditions which are available on our website www.csmlogistics.co.uk

Your goods can be insured but only if we receive your written instructions to do so each time you book a shipment. Please give us 24 hours notice on insurance requests.

We must be notified of any damage within 7 days from delivery. Once a claim is raised with the carrier we must have all supporting evidence within 28 days from the request date.

Any missing shipments must be queried within 7 days after collection. Once an investigation has been completed and a claim raised with the carrier we must have all supporting evidence within 28 days from the request date, otherwise the claim will be invalidated.

We strongly recommend that all customers obtain a goods in transit policy that covers all goods sent with carriers.

If you require any additional information regarding insurance please contact your local CSM office: www.csmlogistics.co.uk/contact-us/

COVID-19! IMPORTANT NOTICE!

We all find ourselves in very unusual and challenging times currently and we just wanted to let you know that it's still business as usual at CSM. We have a full team working, in both Sales and Operations, ready to handle whatever comes up next.
Our company philosophy of "Quality Service" also applies to the safety of our customers and employees, and we are taking the necessary steps across our business to ensure the well-being of both.
We are closely monitoring the situation in all of our locations and following the guidance of the authorities, which advises meticulous cleaning and disinfecting.

THXParcels.com - FRAUD WARNING!

CSM Logistics have no association with THX Parcels (www.thxparcels.com) if you have had any encounters with them we suggest that you report it to Action Fraud UK quoting ref. NFRC200503665134.

COVID-19! IMPORTANT NOTICE!

We are here to assist with your enquiries for the following:-
• Local deliveries • Storage • Courier distribution both in the UK & Internationally
• UK & International Pallets • Same Day deliveries • Air and Road Freight (imports and exports)
If there is anything we can do to help you please do not hesitate to contact your local CSM branch.
Have a lovely day, stay safe, and we hope to hear from you soon!

THXParcels.com - FRAUD WARNING!

CSM Logistics have no association with THX Parcels (www.thxparcels.com) if you have had any encounters with them we suggest that you report it to Action Fraud UK quoting ref. NFRC200503665134.