CSM VIDEO HUB
Welcome to our video hub, here you’ll find a range of video tutorials with a step by step guide demonstrating how to manage your address book, book collections and returns, get a quote, send a parcel and much more.
Address Book Management
Please watch our short tutorial to show you how to manage your contact information for your address book using the CSM website
Booking a Collection
Please watch our short tutorial on how to arrange parcel collections.
Get a Quote
Please watch our tutorial on how to get a quote for a consignment or parcel. The video details how to look up a price prior to creating your label and how to book your collection.
Return Service
Please watch our tutorial on how to create a return service parcel.
Send a Parcel
Please watch our tutorial on how to send a parcel using the CSM website.
Void a Consigment
Please watch our video tutorial on how to void a consignment using the CSM website.
PDF Guides
Our PDF guides cover a range of things you may need to do within the CSM system including; booking a manual collection, booking specific courier collections, creating a commercial invoice and creating return consignments. Please download the PDFs below.
How to book a manual collection through your CSM account
How to book specific courier collections through your CSM account.
How to create a commercial invoice on our CSM System.
How to create a return consignment and book a collection.