CSM Logistics is committed to supporting your business by ensuring a smooth delivery experience for you and your customers. One important way we do this is by helping reduce the risk of duties and taxes going unpaid by the recipient. When these charges remain unpaid, they may be reassigned to you as the shipper, in accordance with the CSM Logistics Terms and Conditions of Service.

To help minimise the occurrence of reverse billing, we strongly recommend the following best practices:

• Ensure your recipient details (e.g. email address, phone numbers) are accurate during shipment preparation
• Proactively inform recipients about potential import brokerage charges, including duties and taxes.

In addition to these practices, CSM Logistics also offers the Import Cash on Delivery Pre-Payment Application (ICOD PPA)*, which automatically notifies your recipients via email and/or SMS before delivery, offering a secure and convenient payment link for pre-paying applicable duties and taxes.

There is also Billing Option – Duty/Tax Paid by Shipper allows shippers to cover all international delivery costs, including duties and taxes, eliminating the need for your customers to bear unexpected charges.

Should you have any questions, please do not hesitate to contact us.